Refund policy

Refund & Return Policy

At Clue Belles, we want you to be happy with your purchase. If something isn’t quite right, we accept eligible returns and exchanges within 14 days of delivery.

Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be returned within 14 days of the delivery date.

  • Items must be new, unworn, unused, and in their original condition.

  • All original tags must still be attached.

  • Items must be free from stains, odors, pet hair, makeup, deodorant marks, or other signs of wear.

  • Proof of purchase or an order number may be required.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Starting a Return or Exchange

Please contact us before sending an item back. Include your name, order number, and the item you would like to return or exchange.

Returns sent without first contacting us may not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or credit card company to post the refund.

Exchanges

Eligible items may be exchanged within the 14-day return period, subject to product and size availability.

If the requested replacement is unavailable, we may offer a refund instead.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order information and photos of the item so we can make it right.

Non-Returnable Items

For health, safety, or customization reasons, certain products may not be eligible for return, including:

  • Personalized or custom-made products

  • Gift cards

  • Items marked final sale

  • Items that have been worn, washed, altered, or damaged after delivery

Please contact us if you have questions about whether a particular item is eligible for return.

Sale Items

Unless specifically marked Final Sale, sale items are eligible for return or exchange under the same 14-day policy.

Questions?

If you have any questions about a return, exchange, or refund, please contact Clue Belles. We’re happy to help.

Clue Belles reserves the right to refuse returns that do not meet the conditions outlined in this policy.